On this page you’ll find some of the most common questions we find people ask us about our Concrete Division and products. If you cannot find the answers you’re looking for please call us directly and speak with one of our helpful sales staff.
Do you offer maintenance plans and routine servicing schedules?
Yes, we do. Our servicing schedules are tailored to your machine and its requirements. We are committed to providing you with all necessary support through the entire asset life.
What brands do you carry?
CGS Equipment is the exclusive distributor of the best brands for concrete, grout and screed. Our US brands are REED, ChemGrout, and Cemen Tech, and our European brands are PFT, Turbosol, Clever & Co, STARING and Overmat.
We also offer maintenance, servicing and parts solutions to suit other equipment brands.
Contact us today to learn more about how we can help keep your equipment in top condition.
Phone: 1300 581 984
Service: service@cgsequipment.com.au
Parts: parts@cgsequipment.com.au
Our team is here to provide expert solutions tailored to your needs.
How quickly can you source parts for repairs?
Our large inventory holding means we stock all critical spares required for your equipment. If any item happens to be out of stock, CGS can arrange expedited freight to suit your requirements.
Do you provide training for your concrete, grout and screed equipment?
Yes, CGS offers training programs for all of its equipment. We can deliver training to your team at your site, on the job, in our warehouse or via video.
Our Service Department is always available to provide refresher training to ensure your team retains the skills and knowledge required to keep your equipment functioning and maximise performance.
Can you help with equipment troubleshooting?
Yes, we can. Our Service Department includes technical expertise, able to assist you with troubleshooting and problem solving.
Do you provide warranty on equipment, parts and service?
Yes, we do. Our entire range is covered by the comprehensive warranty programs of our suppliers. We also provide warranty on all service & repair work undertaken by CGS, and the parts we supply, in accordance with our Terms of Sale.
How can I order spare parts or accessories for my concrete, grout or screed equipment?
You can order spare parts by contacting our Parts Department via phone or email.
Phone: 1300 581 984
Email: parts@cgsequipment.com.au
Where required, we offer expert assistance to help you identify the right parts for your equipment.
How do I know if my equipment needs servicing?
Common signs that your equipment may need servicing include unusual noises, reduced performance, visible wear and tear, and fluid leaks. Proper operator training and equipment care are essential in the early identification of potential issues and reducing any potential maintenance requirements of your equipment.
Do you provide mobile equipment servicing?
Yes. We can arrange a mobile technician to visit your site. Alternatively, we can provide equipment servicing from our warehouse in Blacktown, NSW.
We also stock and supply a huge range of spare parts and service kits suitable for our entire equipment range.
Can you handle emergency repair needs?
Yes, we can. Our team is available to provide emergency repairs at our head office in Blacktown, NSW. Alternatively, we can arrange a mobile technician to visit you on site.
What does your maintenance service include?
Our maintenance services range from thorough inspections and preventative maintenance to large-scale repairs and refurbishment. We check all critical components, perform routine tune-ups, replace worn parts, and ensure your equipment meets all safety and operational standards.
Can I hire a mixer or pump from CGS Equipment?
How often should I service my equipment?
Along with proper operator use and care of your equipment (delivered through CGS’ training program), regular maintenance and servicing is crucial for maintaining optimal performance. Routine inspections can help identify potential issues before they become major problems, minimising downtime and repair costs.
What Types of Concrete, Grout and Screed Equipment Do You Service?
CGS specialises in servicing a wide range of concrete, grout, and screed equipment, including volumetric mixers, concrete pumps, grout mixers & pumps, shotcrete pumps, gunite pumps, plaster pumps and mobile screed machines.
Our skilled team of technicians is experienced with various brands and models, ensuring comprehensive support for all your equipment needs.
How Do I Request a Service or Repair?
Contact our Service Department today to book an inspection or discuss the maintenance requirements for your equipment and the development of a tailored service program.
Phone: 1300 581 984
Email: service@cgsequipment.com.au
Do you offer a full turn key package?
Yes. We can customize all our machines to the requirements of any application. Please contact us with your requirements.
My application requires specific safety gear is installed on the machine.
We offer a full customisation program to ensure the machines are suitable and compliant to the specific usage and environment. We’ve customised machines with safety lighting and sound, changed tyres to tracks and more.
Do you offer machine servicing?
Yes! We offer a full repair and service model for all makes, models and ages of machines at our Blacktown workshop. Contact us for a quote or to organize a site visit.
I don’t know what pump I need. What information do you need to help me?
We will take you through the key areas of flow rate, material requirements, onsite requirements, mobility, ease of usability and more to determine the right product for your business. We have an extensive range that covers many applications and happy to help you choose the right machine.
Can you provide training on delivery?
Definitely. We can provide training in-house or onsite. Furthermore we provide tech support via our Sydney office for the life of the asset. Schematics and instructional videos are also useful and available on request.
I need a mobile concrete pump. What do you have?
We specialise in mobile mixers and pumps, from trailer-mounted pumps you can tow to stationery pumps that can be moved using the in-built forklift tynes.
